Shipping policy

Shipping Policy

Shipping Regions
We ship worldwide to locations where shipping services are available. We offer free shipping to the following regions:

  • United States & Canada – Free Shipping
  • European Union (EU), United Kingdom, and Middle East – Free Shipping
  • All other international destinations – Shipping costs are calculated at checkout based on third-party carrier rates

If your country is not listed, shipping options may still be available. Please check at checkout or contact us at ivan@bykismet.ca.

Processing & Delivery Times

  • Orders placed before 12PM on a business day are dispatched the next business day.
  • During high-volume periods or holidays, processing may take slightly longer.
  • Estimated delivery times vary by destination and carrier and will be displayed at checkout.
  • For orders within North America, delivery typically takes 3–5 business days after dispatch.
  • Expedited delivery options are not available at this time.

Shipping Costs & Fees

  • Free shipping applies to select regions (see above).
  • All other regions will have shipping rates calculated at checkout based on package size, weight, and destination.
  • Customers are responsible for any customs duties and taxes imposed by their country.

Carriers & Tracking

  • We ship using UPS, Canada Post, DHL, and FedEx.
  • A tracking number will be emailed to you once your order has shipped.

Lost, Stolen, or Damaged Shipments

  • We take full responsibility for all packages sent to our customers. If a package is lost or stolen, we will do our best to retrieve it and, in the worst case, send you a replacement.
  • In some cases, we may ask you to file a claim directly with the shipping carrier.
  • If your package is marked as "delivered" but you did not receive it, please contact the carrier first, then reach out to us at ivan@bykismet.ca.

Returned to Sender Packages

  • If a package is returned due to an incorrect or incomplete address, we will attempt to contact you for corrections.
  • If reshipping is not possible, a refund will be issued for the item only. Shipping costs are non-refundable.

Changes & Cancellations

  • Because we dispatch quickly, orders can only be canceled or modified before they ship. Please email ivan@bykismet.ca as soon as possible, ideally on the same day you placed your order.
  • Once your order has shipped, we can't cancel or change it, but you're welcome to return it under our Return Policy.