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Shipping & Returns

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Thank you for shopping with Kismet Furniture Inc. (“we,” “our,” or “us”). We aim to provide a smooth and transparent shipping and returns process. Please review our policy below.

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1. Shipping Policy

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Shipping Regions:

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  • We ship products worldwide unless otherwise stated on the product page.

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Shipping Costs:

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  • Shipping costs are calculated at checkout and may include additional fees for customs duties or taxes for international orders. These fees are the responsibility of the customer.

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Carriers:

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  • Orders are shipped using trusted carriers, including UPS, Canada Post, DHL, and other regional providers.

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Processing Times:

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  • Orders are typically processed within 3-5 business days. During high-demand periods, processing times may be longer.

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Delivery Times:

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  • Estimated delivery times are provided at checkout. Please note that delivery times may vary depending on the shipping destination and carrier.

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Tracking Information:

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  • Once your order has shipped, you will receive a tracking number via email to monitor your shipment.

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Lost, Stolen, or Damaged Shipments:

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  • We are not responsible for shipments lost, stolen, or damaged during transit. If you encounter an issue, please contact the shipping carrier directly.

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2. Returns Policy

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Eligibility for Returns:

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  • Returns are accepted within 30 days of delivery.

  • Items must be unused, in their original condition, and in the original packaging.

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Non-Returnable Items:

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  • Custom or made-to-order items are non-returnable.

  • Clearance or final sale items cannot be returned.

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Return Process:

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  • To initiate a return, please contact us at ivan@bykismet.ca with your order details.

  • Once approved, you will receive instructions for returning your item.

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Return Shipping Costs:

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  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

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Refunds:

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  • Once your return is received and inspected, we will process your refund within 7 business days.

  • Refunds are issued to the original payment method. Shipping costs are non-refundable.

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Exchanges:

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  • If you wish to exchange an item, please follow the return process and place a new order for the replacement item.

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3. Defective or Damaged Items

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  • If your item arrives damaged or defective, please contact us at ivan@bykismet.ca within 7 days of delivery.

  • Include photos of the damaged or defective item along with your order number.

  • We will work with you to resolve the issue, either through a replacement or a refund.

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4. Cancellations

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  • Orders can be canceled or modified within 24 hours of placement. After this time, cancellations may not be possible if the order has already entered processing.

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5. Questions or Concerns

 

If you have any questions about our Shipping & Returns policy,

 

please contact us at ivan@bykismet.ca. We’re here to help!

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