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Shipping & Returns Policy

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Shipping Regions

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We ship worldwide to locations where shipping services are available. We offer flat-rate shipping to the following regions:

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  • United States & Canada – $20 CAD flat rate per order

  • European Union (EU), United Kingdom, and Middle East – $20 CAD flat rate per order

  • All other international destinations – Shipping costs are calculated at checkout based on third-party carrier rates

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If your country is not listed, shipping options may still be available. Please check at checkout or contact us at ivan@bykismet.ca.

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Processing & Delivery Times

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  • Orders are typically processed within 1-5 business days.

  • During high-volume periods, processing times may be longer.

  • Estimated delivery times vary based on destination and carrier and will be displayed at checkout.

  • For orders within North America, shipping typically takes 3-5 business days after dispatch.

  • Expedited shipping options are not available at this time.

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Shipping Costs & Fees

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  • Flat-rate shipping applies to select regions (see above).

  • All other regions will have shipping rates calculated at checkout based on package size, weight, and destination.

  • Customers are responsible for customs duties and taxes imposed by their country.

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Carriers & Tracking

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  • We ship using UPS, Canada Post, DHL, and FedEx.

  • Tracking numbers are provided via email once your order has shipped.

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Lost, Stolen, or Damaged Shipments

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  • We are not responsible for lost, stolen, or damaged shipments.

  • Customers must file a claim directly with the shipping carrier for resolution.

  • If your package is marked as “delivered” but you did not receive it, contact the carrier first before reaching out to us at ivan@bykismet.ca.

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Returned to Sender Packages

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  • If a package is returned due to an incorrect or incomplete address, we will attempt to contact you for corrections.

  • If reshipping is not possible, a refund will be issued for the item only. Shipping costs are non-refundable.

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Changes & Cancellations

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  • Orders can be canceled or modified within 24 hours of placement.

  • After 24 hours, changes may not be possible if the order is already being processed or shipped.

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Returns & Exchanges Policy

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Eligibility for Returns

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  • Returns are accepted within 30 days of delivery.

  • Items must be unused, in original condition, and in the original packaging.

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Non-Returnable Items

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  • Custom or made-to-order items are non-returnable.

  • Clearance or final sale items cannot be returned.

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How to Return an Item

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  1. Email ivan@bykismet.ca with your order number and reason for the return.

  2. Once approved, we will provide return instructions.

  3. Ship the item back using a trackable shipping method.

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Return Shipping Costs

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  • Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

  • Shipping costs from the original order are non-refundable.

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Refunds

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  • Once your return is received and inspected, we will process your refund within 7 business days.

  • Refunds will be issued to the original payment method.

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Exchanges

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  • If you need a different item, follow the return process and place a new order for the replacement.

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Defective or Damaged Items

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  • If your item arrives damaged or defective, contact us within 7 days of delivery at ivan@bykismet.ca.

  • Please provide photos of the damaged item and your order number.

  • We will assess the situation and may offer a replacement or refund.

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